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Frequently Asked Questions

What are your Hours of Operation? TOP

We are Open Monday thru Friday 9-3pm.
We ship on Tuesday and Thursday.
All orders ship on these days unless special arrangements are made.
We also offer local pick up on Tuesday and Thursday.
Orders generally take 3-5 days for processing.
Large or Custom Orders may take longer, we will contact you if a longer processing time is necessary.

What Methods of Payment do you accept? TOP

We happily accept Paypal for online payments.
Paypal gives you the flexibility of using a bank account or your credit card for payment. You do NOT NEED a Paypal Account to pay.
Here are the Cards we Accept
Solution Graphics
We can also accept checks for orders placed online. Please note however, your order will not ship until the check has cleared, this process generally takes 3 business days from  receipt.
We will also accept cash and check should you choose to pick up your orders locally.

What ingredients are in your Milk and Cookeez products? TOP

Listed below are the major ingredients in our products.
Our Products are Phthalate Free, Our Soap Base is Detergent Free, and we use Paraben Free preservatives.
Please contact us if you have any questions or concerns.
Colorants are not listed, we use a variety of colorants in our products, micas, iron oxides, oxides, titanium dioxide, FD&C colorants, and Lake colorants.
None of our colorants contain a Paraben based color mixture.
Some of our colorants may use a vegetable based glycerin for dispersion.
 
All of our soaps are detergent free, products may contain 1 or both of the following soap bases:
 
Detergent Free White Soap: Glycerin, Propylene Glycol, Water, Sodium Cocoate, Sorbitol, Sodium Stearate, Sodium Myristate, Titanium Dioxide, fragrance oil, Lake and FD&C Colorants 
All Natural Clear Soap:  Sodium Cocoate, Glycerin, Propylene Glycol, Water, Sorbitol, Sodium Stearate, fragrance oil, Lake and FD&C colorants 
 
Lip Scrubs: Organic Cane Sugar, Coconut Oil, Grapeseed Oil, Shea Butter, Mango and/or Cocoa Butter, Vitamin E, Flavor Oil & Essential oils (in our 100% Natural)
 
Bubbly Body Sorbet: Distilled Water, Glycerin, Sorbitol, Sodium Cocoyl Isethionate, Disodium Lauryl Sulfosuccinate, Sodium Chloride, Phenoxyethanol, Tetrasodium EDTA, fragrance oil, FD&C and Lake Colorants
 
Body Butter: 98% Natural Ingredients:Helianthus Annuus (Sunflower) Seed Oil, Soja Hispida (Soybean) Oil, Deionized Water, Natural Beeswax, Simmondsia Chinensis (Jojoba) Seed Oil, Emulsifying Wax NF, Sodium Borate, Aloe Barbadensis Leaf Juice, Chamomilla Recutita (Matricaria) Flower Extract (Chamomile), Phenoxyethanol and Caprylyl Glycol (OptiphenŽ) Fragrance, natural and phthalate free.

Can I use these products on a Child? TOP

Definitly! We would love for you to use our products on children. Children are one of the reasons we have added products to our line.
We do recommend adult supervision when using our products, as with all Bath and Body Products.
Please keep the soaps away from eyes and in our case, Mouths!
 
Our products use many ingredients that can be found in nature and in food, but these are non edible bath products. (Note to the Dr. that tried a bite of the Sugar Cookeez!) Yes, they do look good enough to eat, but just don't!
As with all bath and body products, use caution if you have any conditions that would make using our products problematic to certain skin issues.
If you notice any reactions-discontinue use!

Do you ship Internationally? TOP

Yes! That being said, We do ask that you are aware of what products can be accepted by your Country. You are responsible for any additional fees or tariffs that may be incurred.
If you would like your order sent Internationally, we ask that you choose:
Wholesale ONLY as your shipping option and we will send you an invoice for your exact shipping amount. Once the Products leave the USA, we are no longer responsible for them. We HIGHLY suggest Insurance on all International Shipments, this will protect you from any loss.
 

What if I buy your products and they aren't what I wanted, can I return them or get my money back? TOP

Customer service is #1 here at Milk and Cookeez.
We strive to have your order perfect, from start to finish.
However, there are times when circumstances are beyond our control.
I am afraid not, we do not accept returns or exchanges, since the products are made to order and of a personal care nature.
We do regret this, and we do hope you understand.

Can I order online and pick it up locally? TOP

Yes, definitely!
I love meeting my customers. 
If you order through the website and pay through Paypal with a credit card, you will be charged shipping, however, if you pay by check or cash you can pay the adjusted amount in person.
Another option is to email the order to me directly. I can send you an invoice, you have the option of paying by credit card, check or cash this way. 
Local customers have the option of "special"
packaging not available online.
Your items can be packaged in bakery boxes and gift bags if requested.
Please contact us for more details.
Don't forget to check the box for tax. Summit Co. tax is 6.50%.
Please email us to arrange a pickup time.

Why do I have to wait for my orders to be shipped? TOP

A perfect question, Let me be the first to admit, when I buy it I want it!
Now for the part that I don't like.
 Patience is good, and along with patience comes freshness.
When you order from Milk and Cookeez you are getting a fresh product! Under normal circumstances your order will ship within 5 days of submission. We will contact you if orders are taking longer to ship. This is because some of our products need to "cure" before they can be shipped.
Please be patient, you will get a better product in the end. :)

Do I need shipping Insurance? TOP

No, at this time shipping insurance is not required,
 however it is highly recommended.
These items are fragile, while they can still be used even if they are broken, they don't look as nice.
Please be assured, we are not looking for you to pay more, we package each item and wrap well, but it's not our fault if they break in shipping.
That is why we highly recommend shipping insurance.
Insurance is not available on products from vendors, unless you choose 2 as your quantity.